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Frequently Asked Questions

Do you have any questions to ask from us?

There are ton of your common questions. You may find your answers easy from this page before contact us.

General Questions
Our company started at 2013 February.
Our Office is located at Mirigama, Gampaha
After submision the online order from our website, you will get invoice for it. Paying it via Credit/Debit card, package and domain will be activated instant. Via Bank transfer and after inform your payment, packages will be activated within 15 mins after review your payment by our billing department.
Use online eBanking or Regular Bank transfer. After order the package, you will get all our bank details with "Customer Invoice Email". Get bank details and pay. After that scan or take a photo of the slip or digital slip and attach and send a reply mail to customer invoice email. Our billing department will review it.
Actually, we do not provide 24x7 support because we all humans. You will get technical supports from Morning 6.30 am to Night at 10.30 pm and Sunday and Saturday also we are working for you.
You can contact us via the Website Support ticket system, Phone calls for an urgent issue and live chat supports on the website for all inquiries.
For technical inquiry, we are always ready to give our technical supports to all our customers. You have to open a support ticket to tell us your technical problem. Because we need every detail to get a clear idea to provide you the best solution. Remember that phone calls can not handle a technical problem. But urgent information needed, you can call us any time in our working time.
You can find a red chat icon on the right bottom corner of our website. Click on it and send your inquiry. Within a very short period, our one of the technical staff will reply to you.
Yes. You can register your domains also from us. .COM or .LK your choise.
Just find our real external user reviews Google first Google > Search: PEEK Hosting > Reviews. Visit this page will get you more reviews. Then you can get about our super support service in Sri Lanka.
Yes. We are an Authorized LK Domain agent at LK Domain Registry. You can Search your LK Domain from, Top Menu > Domains > LK Domains.
Technical Questions
Yes. Our servers are supported for PHP 5.5, 5.6, 7.0, 7.1, 7.2, 7.3, 7.4, 8.0, and 8.1 also.
Our Servers are located in USA, Florida.
Yes. But you would need SSH access. You have to purchase an SSH/Shell Access Addon while ordering the package. Python also supported as well.
Yes. There are a lot of CMS as WordPress even. You can install WordPress or any CMS by our Softaculous apps installer in cPanel. It's just a single-click installation.
You can change your PHP version simply by login in to cPanel and find the "Select PHP Version" Addon in there and visit the inside of that. You can change your PHP version now.
Yes. Please visit "Select PHP Versions" and find the link to "Switch PHP Options" and go inside that. You can change a lot of PHP Setting values there. For more information with images, you can see on this page. Click Here
Just point your domain name to our server by nameservers. Your SSL Certificate will be installed automatically. Anyway, you can check it and run it immediately, cPanel > "SSL/TLS Status".
That mean your website's configuration is always showing http. If its wordpress, please change wordpress's base URL to https. If your website is html site, you can place a redirection http to https. cPanel > Redirect and add a redirection. (.htaccess redirection)
Yes. we provide an auto backup solution to each cPanel you take from us. We take two backups per week. Tuesday and Saturday. You will have past 3 weeks 6 backups every time and within your request, we will help you by restoring those.
If you need to point your domain name to our hosting server, you will get it when you buy the package. Check the "cPanel Account Information" email to get them.