Network Status

Hello,

We found the server is down and the datacenter staff is working on it. 

It is something issue with RAID controller of the drives in the server. I will notice here further information.

Currently, they are investigating the problem.

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01.11AM

Datacenter Staff:

Upon attempting to reboot the server, no proper boot device was found.

After investigating further, I found that the drives connected to the RAID Controller are all unconfigured.

In addition, the 1.92 TB SSDs were listed as Unconfigured Bad.

I will have to bring the server to the workbench to continue investigating this issue and update you when I have more information.

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03.20AM

Thank you for your patience and apologies for the delay in reply. We have been and are still actively working on the issue with the server. Upon initial investigation the RAID controller was not detecting either of your RAID1 arrays. After rebooting the primary array for your OS was detected as a foreign configuration and the two 1.92TB drives for the second array were both marked as unconfigured bad. At this time I've been able to get both arrays re-imported to the RAID controller and one of the disks in the second array is currently in the process of rebuilding. The drive that is currently rebuilding appears to be the drive that is failing and it will need to be replaced. Due to the nature of this issue we will need to allow the array to finish rebuilding offline before we can proceed with the disk replacement in order to minimize the risk of data loss.

Once the disk is replaced we should be able to bring the server back online to allow the rebuild to the new disk to complete while the server is online. We will continue to provide you with updates as we make progress on resolving the issue.

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07.23AM

Still rebuilding the drive.

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07.35AM

The rebuild is progressing.

My very rough estimate on an ETA is up to 10 hours.

If you have any questions or concerns, please do not hesitate to reply.

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09.27AM

The server is booted and live.

Dear All,

Currently, we scheduled an immediately midnight maintenance task for the "Thor" Server as we informed you yesterday about this via emails.

Maintenance Details:
The current CPU: 2x6-Core Xeon E5-2620 V3
Upgrading CPU: 2x10-Core Xeon E5-2640 V4

After that, CPU's Cache memory will be upgraded from 15MB to 25MB and Total CPU power will be upgraded from 24 Threads to 40 Threads.

Downtime:
It is not more than 30 mins.

The Datacenter staff is currently doing the task and your server will be boot as soon as possible with more CPU power. We are online in the LiveChat until we complete this task for you. You can always contact us using LiveChat. 

Thanks for the cooperation,
PEEK Hosting.

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Datacenter Updates:
12:28 AM
The datacenter staff is still doing the task and once it is complete, we will update here.

12:42 AM
The task has been completed. The server will be rebooted within the next few mins.

01:00 AM
The server is online now!

Latest Update From the Datacenter:

(2021-07-18 | 01.00 H)

Our data center technicians have started your requested maintenance on HD22355 (Thor). We will notify you once all work has been completed.

(2021-07-18 | 01.52 H)

Your server (HD22355, Thor) has been moved back to the data center floor, and all maintenance has been completed.

==================================

Hi There,

To improve the network speed of the "Thor" Server, we have scheduled a Maintenance task on July 18, Sunday early morning. You are receiving this email because you have active service on the "Thor" Server.

Maintenance type:
Network Maintenance

Action to be taken:
Need to give you a super-fast web experience. During this task, the data center operators will replace the network/ethernet card with the latest model of the supported device to make the fast of 1gbps connection than the present.

Clients affected:
All clients are only on the "Thor" Server. (Others will not be affected)

Maintenance window:
START - Sunday, July 18th, 2021  @ 01.00 AM Sri Lanka Time
FINISH - Sunday, July 18th, 2021 @ 02.00 AM Sri Lanka Time

Datacenter:
Orlando DC2

The estimated amount of downtime:
We understand the importance of keeping your sites and services online, and our datacenter team will be working as quickly as possible to complete this task. We estimate 1 hour of Downtime during this task but we expect it will be finished within 20 minutes. During that midnight task, you can contact us via LiveChat in that period.

Thank you so much for taking the time to review this notice. If you have any questions or concerns about this scheduled procedure, please don't hesitate to contact our staff for more details.

Latest Update From the Datacenter:

(2021-07-11 | 01.58 H)

Your server (HD22355, Thor) has been moved back to the data center floor, and all maintenance has been completed.

(2021-07-11 | 00.34 H)

Our data center technicians have started your requested maintenance on HD22355 (Thor). We will notify you once all work has been completed.

==================================

Hi There,

Due to the recent unexpected down of the "Thor" server, we need to immediately check out the hardware of the server so we have scheduled a maintenance task on July 11 at Midnight.

Maintenance type:
Hardware and File System Check.

Action to be taken:
Need to give you an uninterrupted uptime experience.

Clients affected:
All clients only on the "Thor" Server. (Hera and VPS Clients will not be affected)

Maintenance window:
START - Sunday, July 11th, 2021  @ 12.30 AM Sri Lanka Time
FINISH - Sunday, July 11th, 2021 @ 3.00 AM Sri Lanka Time

Datacenter:
Orlando DC2

The estimated amount of downtime:
We understand the importance of keeping your sites and services online, and our datacenter team will be working as quickly as possible to complete this task. We estimate 2.5 hours of Downtime during this task and you can contact us via LiveChat in that period. 

Thank you so much for taking the time to review this notice. If you have any questions or concerns about this scheduled procedure, please don't hesitate to contact our staff for more details.

Hello,

We are going to add Another 2 TB SSD drive to our Thor Server and there will be a 1-hour downtime at 1.30 AM - 2.30 AM (2021-01-16).

We are sorry for the happen it.

Regards,
PEEK Hosting

Hello,

We hope you're doing well today. As part of our commitment to provide the best infrastructure for your services, we're sending you this notice to inform you of emergency maintenance that will be taking place in our Orlando facility later this month. We recommend reviewing the following details:

Maintenance type:
Network Maintenance

Reason for Maintenance:
We are performing maintenance on our network to allow for more capacity.

Clients affected:
All clients located in our Orlando based facility

Maintenance Window:
Start: Saturday, August 29, 2020 @ 7.30AM (5.30+)
Finish: Saturday, August 29, 2020 @ 9.30AM (5.30+))

Datacenter:
Orlando.DC2

The estimated amount of downtime:
We understand the importance of minimizing downtime while performing any type of maintenance and for that reason, we will do everything we can to expedite this process. As it stands our team expects no more than 15 - 20 minutes of downtime during the maintenance window.

Thank you so much for taking the time to review this notice and we do apologize for any inconvenience these unforeseen issues may pose to you and your clients. If you have any questions or concerns about this reboot procedure, please don't hesitate to contact our staff for more details.

Warm Regards,
PEEK Hosting